Shipping Policy

AT TIME OF PURCHASE/CHECKOUT YOU ARE AGREEING TO OUR TERMS OF SERVICE AND ALL POLICIES STATED ON OUR SITE AND THIS PAGE.

  • KaodOone is not liable for Stolen/Misplaced/Lost in Transit orders that have been marked as delivered.
  • Small Tears, Scuffs and separations at the seams of factory sealed product shrink wrap, and minor defects in packaging material not caused by external forces or factors is completely normal and will not be grounds for compensation. All our products are sourced from official Canadian Distributors and we are in excellent standing with the parent companies of all Trading Card Games we carry.
  • All clearance items listed online are considered a final sale once the order has been processed and shipped.
  • If an order is shipped to a 3rd party company, freight forwarder or similar, KaodOone assumes no responsibility for any damages or issues that may arise from their services.
  • KaodOone is not responsible for any customs, duties or other taxes incurred during transportation, nor are we responsible if a parcel is opened for inspection at customs/border services. This will not qualify an order for compensation as this is out of our control and not a decision of ours.
  • KaodOone is not responsible for customers entering incorrect/incomplete addresses. Should an item not be properly delivered due to an incomplete/incorrect address provided to us - we assume no responsibility for the loss incurred.

WHERE DO WE DELIVER?

Currently we ship anywhere within Canada and the United States of America. Certain products cannot be shipped to the United States of America due to publisher restrictions. This includes Games Workshop products, sealed Magic: The Gathering products, and select other products. Certain sale items may also be exempt from shipping to the USA. All restrictions will be noted on the given product's page.

PROCESSING TIMES

Our current processing times for orders is 1-3 business days.  This is on top of the shipping times outlined at checkout.

It is up to 5 business days during the holiday season.

During sales & release periods, please allow extra time for processing.

OVERSIZED ORDERS, SPECIAL CIRCUMSTANCES OR REMOTE LOCATIONS

In certain extraneous cases, additional shipping charges may be required. In these situations you will be contacted to arrange payment. 

PRODUCT AVAILABILITY

All orders are subject to product availability. If an item is not in stock/over sold when your order is placed, we will attempt to contact you and remove the item from your order.

Updated: February 11, 2025